No. All Freelancers on KH855.com are considered independent contractors. You are responsible for your own taxes, insurance, and compliance with all laws related to your independent business operation.

Yes, KH855 charges a service fee (a percentage) on the gross amount you earn from a project. This fee helps cover platform operational costs, payment processing, and security features. The exact fee structure is outlined in our Fee Policy.

Payments are secured via the Escrow system. Once the Employer approves the completed work, the funds are released from Escrow to your KH855 account balance. You can then withdraw your earnings to your linked bank account or payment processor, subject to withdrawal minimums and processing times.

You must first complete a professional Freelancer profile, detailing your skills, experience, and portfolio. You can then browse the "Job Posts" section and submit customized proposals/bids for projects that match your expertise.

If a dispute arises, you should first attempt to resolve it directly with the Freelancer via our communication tools. If resolution fails, you can initiate our formal Dispute Resolution Process, where KH855 mediates and determines the fair distribution of the funds held in Escrow.

KH855 uses an Escrow system. When you hire a Freelancer, you deposit the agreed-upon funds into the secure Escrow account. The Freelancer begins work. Funds are only released to the Freelancer after you review and approve the completed work. This guarantees payment for the Freelancer and security for the Employer.

This varies based on the complexity of the project. Once your job is posted, you can start receiving bids/proposals immediately. Many Employers hire within 24 to 48 hours for common services, or within a week for specialized roles.

After creating and verifying your Employer account, navigate to the "Post a Job" section. You will be guided through a form to describe your requirements, budget, project type (fixed price or hourly), and required skills.

You can reach our dedicated support team 24/7 via:

• Email: support@kh855.com
• Live Chat: Available on the bottom corner of the website.
• Please visit the Contact Us page for more detailed information.

Creating an account, browsing job posts, and viewing freelancer profiles is free. We charge a service fee, which is a small percentage of the total transaction value, applied primarily to the Freelancer's earnings and/or a small fee to the Employer to cover payment processing and platform maintenance.

KH855.com is Cambodia's premier digital marketplace connecting businesses ("Employers") with highly skilled independent professionals and freelancers ("Freelancers") for project-based work and full-time hiring. We facilitate secure transactions and communication between both parties.

Yes, KH855.com supports bank transfers for both depositing funds into your Employer account (to fund Escrow) and withdrawing earnings from your Freelancer account.

• Deposits (Employers): You can link your bank account to deposit funds directly into your KH855 account balance, which you then use to fund project Escrow accounts. We also typically support major credit/debit cards and potentially local Cambodian payment gateways.

• Withdrawals (Freelancers): You can link your local bank account to withdraw your earnings from your KH855 balance. Please be aware that:

  • Bank transfers may involve withdrawal fees charged by the payment processor or your bank.
  • Bank transfer processing times can vary, usually taking [Insert Timeframe, e.g., 2 to 5 business days], depending on your bank and country.

We always recommend checking the payment section in your user dashboard for the full list of available deposit and withdrawal methods specific to your region.

User safety is a top priority on KH855.com. While we work continuously to vet users and monitor activity, staying vigilant is key. Here are essential precautions for both Freelancers and Employers to avoid fraudulent activity:

1. Always Use KH855 Payments (Escrow): Never accept or request payments, or agree to conduct transactions, outside of the KH855 platform. If a client asks you to use direct bank transfer, PayPal, or any other method, it is a violation of our Terms and likely a scam attempt. Only the Escrow system guarantees payment security.

2. Keep Communication On-Platform: Keep all project-related communication (scope details, file sharing, feedback) strictly within the KH855 messaging system. Off-platform communication (personal email, third-party chat apps) cannot be monitored or verified if a dispute arises.

3. Freelancers: Verify Escrow Funding: Never start work until the Employer has deposited the agreed-upon funds into the KH855 Escrow account. If the Escrow is not funded, you have no payment guarantee.

4. Employers: Never Pay Upfront Outside of Escrow: Do not pay a Freelancer directly for a job post or before any work has been delivered. Funds should only move through Escrow and be released upon approval of work.

5. Report Suspicious Activity: Immediately report any user who violates the Terms (e.g., asking for off-platform contact or payment) to our support team at admin@kh855.com.

By following these guidelines and adhering to our Terms & Conditions, you maximize your protection on KH855.com.

If you encounter difficulties with a client, a project's scope, deliverables, or payment, follow these steps to ensure a fair and swift resolution:

1. Direct Communication: The first step is always to communicate directly with the Employer (Client) through the KH855 platform messaging system. Clearly articulate the issue, suggest solutions, and document all conversations.

2. Request Milestone Adjustment (If applicable): If the project scope has changed, ask the Employer to formally adjust the remaining milestones or issue a Change Order through the platform.

3. Utilize the Pause Feature: If a fundamental disagreement stops work, you or the Employer may use the "Pause Project" feature to stop the timer (for hourly contracts) and formally halt activity until the issue is resolved.

4. Initiate Dispute Resolution: If direct communication fails to resolve the issue within a reasonable time, either the Freelancer or the Employer can formally escalate the issue to KH855 Dispute Resolution.

   • Our dispute team will review all communication, contracts, milestones, and evidence provided by both parties.

   • The team will mediate and issue a final, binding decision on the distribution of any funds held in Escrow.

Always remember to keep all project-related communication and file sharing within the KH855 platform, as this documentation is critical during a formal dispute.

Yes, KH855.com is free to register and browse, but fees are applied to completed transactions to maintain the security, functionality, and payment systems of the platform.

Fees are typically structured as follows:

User Role Type of Fee Description

Freelancer Service Fee A percentage (e.g., 5% to 20%) deducted from your earnings for every successful project or job payment you receive through the platform. Employer Payment Processing Fee A small fee (a fixed amount or percentage) may be applied when you deposit funds into the Escrow account or when you post a full-time job (a job posting fee). All Users Withdrawal Fee A minor fee may be charged by the payment processor when you withdraw funds from your KH855 account balance to your personal bank or payment service.

Important Note: All specific rates and fees are detailed in our dedicated Fee Policy page. Users are strictly prohibited from circumventing the KH855 platform to avoid these fees, as outlined in the Terms & Conditions.

Submitting a proposal on KH855.com is your opportunity to impress the Employer and win the contract. The steps involved are:

1. Find a Job: Browse the "Job Posts" section using filters (skill category, budget, timeline) to find a project that perfectly matches your expertise.

2. Review Requirements: Read the entire job description carefully to fully understand the Employer's needs, deliverables, and expectations.

3. Click "Submit Proposal": On the job post page, select the button to begin your proposal submission.

4. Define Your Terms:

• Set Your Price/Rate: Enter your proposed project cost (for fixed-price projects) or your hourly rate.
• Define Milestones (for fixed price): Break the total project down into smaller, manageable phases (milestones) with corresponding payment amounts.
• Set the Timeline: State clearly how long you estimate the entire project or specific milestones will take.

1. Write the Cover Letter: This is the most critical step. Your cover letter should be personalized for the specific job post. Do not use generic templates. Explain:

• Why you are the best fit (mention specific, relevant experience).
• How you plan to approach and solve their problem.
• Reference their job description to show you read and understood it.

1. Attach Samples: Include links or attachments to specific portfolio samples that demonstrate your ability to complete the required work.

2. Submit and Await Response: Once you submit, the Employer will review your proposal alongside others. They may contact you directly on the platform for an interview or negotiation before making a hiring decision.

Creating a Freelancer profile on KH855.com involves a few simple steps designed to verify your identity and showcase your professional value to Employers:

1. Register an Account: Sign up on the platform using your email address and phone number. Select the "Freelancer" option during registration.

2. Verify Your Identity: Complete any required verification steps (e.g., email confirmation or phone number verification) to ensure the security of the marketplace.

3. Build Your Profile: Navigate to your dashboard and fill out your profile completely. This is crucial for winning jobs. Include:

• A high-quality profile picture.
• A compelling professional title and bio.
• A detailed list of your Skills (e.g., PHP, Logo Design, Content Writing).
• Your professional Rate (hourly or typical project price).
• Your Portfolio showcasing your best past work and projects.

1. Skills Assessment (Optional): You may be required or encouraged to take skills tests related to your expertise to receive a verified badge on your profile.

2. Set Up Payments: Link your preferred bank account or payment method for receiving earnings from completed projects.

Once your profile is complete, it will be visible to Employers, and you can start submitting proposals for active jobs!